A Christian Renewal Distributor
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The Association for Christian Retail

Palanca Industries is an active member of The Association for Christian Retail


Palanca Industries
215 1/2 S. Alfred St.
Alexandria, Va 22314

Phone
800.859.6876


Fax
678.343.9542

Join Our Team!

We are looking for
Sales Representatives!

 

Frequently Asked Questions

 


 

Q: Where can I obtain a copy of your Retailer Application Form?

A: Please click -here- to download a copy of our Retailer Application Form. Simply print, complete, and sign the application, and attach a copy of your Sales & Use Tax Certificate Form. Then return all via fax or email to 678.343.9542 or sales@palancaindustries.com.

 

Q: How long will it take to ship my order?

A: All wholesale orders will be filled in 3-15 business days. Generally, orders are shipped within 5 business days but large or custom orders may take additional time.

 

Q: Which forms of payment does Palanca Industries accept?

A: Credit cards (MasterCard, Visa, American Express, and Discover) are the preferred form of payment. Checks, bank wires, and money order are also accepted.  If payment is sent by mail or wire, your order will not be shipped until your payment has been deposited.

 

Q: Does Palanca Industries offer credit terms?

A: We do not offer credit terms at this time. All orders must be paid for prior to shipping.

 

Q: Can I pay for a portion of my order now and send the rest of the payment in 30 days?

A: The entire payment for the order is required prior to shipping any portion of the order.

 

Q: How will my order be shipped?

A: We prefer to ship all orders by FedEx Ground as their rates are generally the least expensive option. However, we will also ship by UPS or USPS. If you would prefer to have your order shipped via another method, or directly bill the shipping to your established shipping account, please let us know.

 

Q: How are shipping costs calculated?

A: Shipping costs are computed based on the weight of each item. When you add an item to your shopping cart the shipping and handling charges are automatically computed by FedEx, UPS, or USPS software and are listed as a part of your total.

 

Q: What is Palanca Industries' return policy?

A: If you are unhappy with any part of your order, please notify us immediately. We accept returns on merchandise for up to 2 weeks after your order is shipped to you. Please check your order carefully when it arrives.

Note: We sincerely believe you will be pleased with your order and will not experience issues. However, if you do, do not hesitate to let us know.

 

Q: Is there a minimum order size and/or a handling fee?

A: Yes. Palanca Industries requires $25 minimum orders and charges a flat $5 handling fee per order.

 

Q: Why does Palanca Industries require $25 minimum orders?

A: We strive to keep our prices as low as possible. In order to do this, we must keep our operations efficient. If you would like to place an order totaling less than $25, please visit our sister web site at www.palancagifts.com. This site does not require a minimum order and is our retail site.

 

Q: Do you have a catalog?

A: We sure do! Our catalog request page can be found -here-.

 

Q: Who is the artist?

A: All items contain the designs of Carolyn Staut.

 

Q: May I use your designs?

A: Please do not use the designs without our express written permission. All designs are fully copyrighted and are the property of Carolyn Staut.

 

Q: I have an idea or a special request for a product. What do I do?

A: Please email (sales@palancaindustries.com) or phone (800-859-6876) us. We love new ideas and will try to accommodate special requests when possible!

 

Q: My retail store is located in Georgia. Will I need to fill out a Sales and Use Tax Certificate of Exemption?

A: Yes. The Georgia ST-5 form is found on the web at http://www.etax.dor.ga.gov/salestax/st3forms/tsd_sales_tax_dealer_or_purchaser_exemption_certificate_st5.pdf.
Please complete a copy and send it to us when you place your first order. We will keep your certificate on file for additional orders so you will not need to fill it out again in the future. (Note: This only applies to retail locations in Georgia.)

 

Q: What is Palanca?

A: Spanish for the word lever, Palanca represents the outward and visible signs of the love of God.

 

Q: How do I get in touch with Palanca Industries?

A: Check out our contact page -here-.

 



Palanca Gifts for Cursillo Agape or Tres Dias


Palanca Wholesale Catalog

Click here to download a copy of our Catalog!



Palanca Notepads
Now here by customer demand: New Notepads!
(click for more)



One of our most popular products, New Designs of Pocket Palanca are here!...(click for more)


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